User Support & Client Follow-up administrator

As part of our department, you’ll be the go-to person for user support and client coordination. Your responsibilities include:

• Providing first-level support to users (handling requests, resolving common issues)
• Diagnosing technical problems related to workstations, office software, and business tools
• Escalating complex incidents to the appropriate technical teams
• Contributing to documentation and continuous improvement
• Managing a portfolio of clients alongside a project engineer
• Participating in account management meetings (needs follow-up, coordination, ticket tracking)

• Strong service mindset and excellent interpersonal skills
• Comfortable with IT tools and troubleshooting
• Able to collaborate with internal/external teams and clients
• Fluent in French and English (spoken and written)
• Knowledge of other languages is a plus

*Deze functie staat open voor iedereen. Ongeacht gender, seksuele geaardheid, origine, filosofische of religieuze overtuiging, leeftijd of handicap.